Why is the product available for pre-order before production?
As a newly launched company, pre-orders enable us to thoughtfully assess
interest before moving into full production.
This approach allows us to scale responsibly, maintain high quality
standards, and avoid overproduction—ensuring every product is made with
purpose.
What does it mean to pre-order?
Pre-ordering allows you to reserve our product ahead of production and be
among the first to receive it once it becomes available.
By placing a pre-order, you help us responsibly validate demand and plan
production with intention and care.
As an early supporter, you’ll also receive a €150 pre-order saving,
available for a limited time during this phase only.
When can I expect my order?
Production has not started yet.
Once it begins, we’ll share a detailed timeline and estimated shipping
window. Pre-order customers will receive regular updates throughout the
process.
Will I be charged now or when it ships?
Your payment will be processed at the time of pre-order. This confirms your
reservation and helps us move forward with production.
When can I select or change the colors of my pre-order?
You’ll be able to select the colors once production begins.
We will let you know when the time comes.
If you need to update your details, you can contact us before shipping.
Can I cancel my pre-order?
Yes. You can cancel your pre-order for a full refund at any time before your
order ships.
How will I receive updates?
Once you place a pre-order, you’ll automatically receive email updates with
key milestones, including production start, customization selection, and
shipping details.
Is the final product exactly what’s shown now?
The product shown is a working prototype. While the core features and
functionality are finalized, the design will undergo a refinement before
production. The final product will be very similar in form and experience,
but may feature visual and design enhancements as part of this final
evolution.
Will pre-order customers receive any benefits?
Besides the exclusive price, pre-order customers will receive priority
fulfillment, exclusive updates and VIP access to our launch event as a
thank-you for supporting the launch.
Who can I contact if I have questions?
You can reach us at touch@airbeauty.com,
and we’ll be happy to help.